CLIENT’S CHARTER

D-8 SECRETARIAT

Vision

To be an effective and efficient coordination centre continuously among D-8 Member States in pursuit of their benefit.

Mission

To project, promote and protect the benefits and values of the D-8 Member States through an effective coordination system.

We are committed to providing the highest standards of effective and efficient communication and coordination process as a responsible focal point for all D-8 Member States by the rules indicated below:

– To deal with tasks which are enumerated in the Statutory Documents and assigned by the Directing Staff of the D-8 Organization efficiently and effectively;

– To develop, strengthen and safeguard the Member States’ interests with relevant stakeholders in all possible areas of cooperation;

– To act as a responsible focal point in terms of bilateral activities between the Member States;

– To respond to correspondences promptly in accordingly with the benefit and the structure of the Organization;

– To notify regarding the meetings and events of the Organization in good time;

– To reply to letters, notes verbales, emails and faxes within a required timeline and on more complex issues, an initial reply shall be given to the other side;

– To ensure that the Secretariat provides its best service as coordination centre of the Organization;

– To provide the proper Protocol services for visiting delegations to the Secretariat;

– To provide accurate and timely information and documentation in order to facilitate prompt action for the meetings of Principal Organs and other events of the D-8 Organization;

– To uphold professionalism and integrity in the Secretariat’s activities;

– To have the views, comments and suggestions of the Member States and stakeholders of the Secretariat as a vital requirement in supporting the Secretariat in order to monitor and improve the quality of service provided by it;

– To observe and take into account procedures, rules and regulations of the D-8 Organization stated in the Statutory Documents;

– To maintain confidentiality where required;

– To ensure that the website and social media accounts of the Organization are well set out, frequently updated and user friendly;

– To make available accurate information on activities of the Secretariat and the Member States and carry out information activities to enhance the D-8 Organization’s image in the host country and other areas;

– To establish dialogue with the relevant agencies and authorities in the world, especially in the D-8 Member States;

– To be proactive in undertaking duties and responsibilities;

The D-8 Secretariat considers the following core values as its guide in the fulfillment of duties and responsibilities:

Team Spirit;

Collective responsibility;

Professionalism;

Discipline;

Dignity;

Integrity;

Accountability;

Mutual respect.